How can we help?
Frequently Asked Questions
Initial Mobile Help Topics
7
My First Mobile - Sign Up
My First Mobile Transfer - Creating a Recipient
My First Mobile Transfer - Monitor your transfer progress
View all 7 articles
Initial Website Help Topics
12
My First Transfer - Sign Up
My First Website Transfer - About Myself
My First Transfer - Using the Calculator
View all 12 articles
Paying Your Transfer Using Mobile
6
Mobile Pay out to a person by cash
Paying by Internet Banking Transfer Using Mobile
Paying by PAYID
View all 6 articles
Paying Your Transfer Using Website
17
Can I set up a recurring transfer?
Is there a maximum amount I can transfer or my recipient can receive from my mobile?
What could delay my transfer?
View all 17 articles
My Profile Using Mobile
5
How do I change my password using Mobile?
How do I edit my profile using Mobile?
How do I print or download a transfer receipt using Mobile?
View all 5 articles
My Profile Using Website
7
Why do I need to verify my account?
Can I make transfers on behalf of others?
How do I edit my profile?
View all 7 articles
General Transfer Statuses
6
‘Transfer Confirmation’
‘Payment Successful’
‘Awaiting Collection’
View all 6 articles
General Supported Countries
4
What countries can I transfer money to?
What are the rates from Australia?
How long will it take after PayMoto receives my payment?
View all 4 articles
General Security and Privacy Topics
12
Licenses & Regulators in Mobile
Terms and Conditions in Mobile
What about cancellations and amendments in mobile?
View all 12 articles
Miscellaneous And Other Help Topics
4
Sending money from Australia
What is proof of 'Source of Funds'
How long will it take for PayMoto to receive my payment?
View all 4 articles
